our Certified services & memberships

A consultation is required prior to starting pet sitting services. This allows us to ensure we are taking the best care of your pet & home. House call consultations can be scheduled solely for us to come out to meet you & your pet and pickup any required keys. Likewise, you can schedule this as a free add on to a grooming appointment & we will start this process after the groom is completed. This fee will be applied as a discount to your first service if services are scheduled within 90 days.

If you need us to pick up or drop off a key to your home, there will be a $25 fee. To avoid this fee, you can hand us the keys during our house call consultation. You can also avoid a fee if you are present during the last service to receive the keys personally. Key drop off fees are waived only when you are ending service and will not be waived if you request the keys at the end of every service.

We add an additional holiday fee that is not discountable to any holiday which includes the day before, day of and day after any national holiday.

While we care for your animals, we understand sometimes they require a little extra time. That is no problem! If your pet(s) require extra time, we are there to assist. However, if they do require additional time, it will be invoiced and future bookings will be scheduled at the rates that best cover your pets averages so you receive the best rates going forward.

We are very careful with your pets & our focus is on a loving touch & your pets safety. Unfortunately, health events may occur that require us to rush your pet for emergency veterinary assistance. In this event, your pet will be brought to the nearest emergency clinic if your primary vet is closed or too far. You will need a card on file with your vet. If we are unable to contact you or your emergency contact, an invoice including our emergency rush fee, will be sent to you for reimbursement.

Our policy is for all clients to book out at least 48 hours in advance. This allows us to provide the best visit for everyone's pet. We will allow a last-minute booking for those that need a visit with less than 48 hours' notice. Bookings accepted less than 48 hours out will be subject to a last-minute fee. To ensure we can accommodate you for a last-minute booking, we require that we've previously met your pets through a consultation or by providing grooming services.

In the event you didn't ensure your pet has enough supplies to last the duration of our visit, (such as running out of food while we are visiting for our tuck in or overnight services) we will make a run to restock their needed supplies. In this event, we will pass the cost of the supply plus an additional fee along to you.